Organizational Management Perspective on Teamwork Performance Effectiveness at PT Reksa Rekatama in Relation to Business Communication

Abstract

This study aims to analyze the role of organizational management in improving the effectiveness of teamwork performance towards business communication at PT. Reksa Rekatama, a growing construction company. The approach used is descriptive qualitative with data collection techniques through in-depth interviews, participatory observation, and internal documentation. The results of the study indicate that the combination of formal communication structures (such as weekly meetings and daily reports) with informal communication (morning briefings and field discussions) creates positive synergy in solving project technical problems quickly. The open feedback culture implemented by field managers increases teamwork trust and motivation. However, the study also identified a number of obstacles, such as lack of documentation on informal communication, technical language gaps between managers and field staff, and the absence of a systematic post-project evaluation forum. Therefore, this study recommends the application of information technology to support communication documentation, the creation of a glossary of technical terms, and the holding of post-project evaluative forums as part of strengthening knowledge management. The results of this study strengthen the theory that the effectiveness of teamwork in construction projects is largely determined by adaptive, integrative, and participatory organizational communication patterns, which ultimately have an impact on the company's professional image in the context of business communication.